Backorder FAQ

Backorder refers to an item that is out of stock, but will be coming back in stock at a later date. Blix offers you the option to purchase an item that is listed on the website as a backordered item that will ship once it is back in stock.


Expected Shipping Date

We estimate to our best ability on when we know our backordered item will ship. We list the target date or time frame on the product page. Please keep in mind that there are things outside of our control. This means that delays may occur. Should there be any delays to the product's availability date, you will be notified via email.

We understand that sometimes timing is critical, so if you wish to cancel your backorder, please send your request to support@blixbike.com and include your order number. You may also contact our customer service department at 855-655-BLIX.


Payment for Backorder

When making a backorder purchase online, full payment is required for us to hold this item for you. Once the item has become available, your order will ship and be delivered. For more information on how shipping and assembly works for our bikes click here. If you were to cancel your order, we will issue a full refund.