Returns and Shipping

Shipping & Return Policy

1. Shipping.

We currently ship only within the United States of America. Products are shipped with FedEx, UPS, or USPS, which does not ship to PO BOXES or APO. A signature may be required when shipping a bike to the shipping address listed.

Shipping is free on all bikes within the lower 48 states. All items ship from our warehouse in California and usually takes 3-7 business days in transit.

Blix will ship orders to the address you provide when placing the order. Blix is not responsible for any cost related to assembly or other costs for work done by a bike shop or any other party. If you want to ship your order to a bike shop or a location other than your own address, you are responsible for arranging delivery and assembly. Blix is not responsible for any lost, stolen, or damaged items due to any parcel service fault.

No Responsibility for Loss, Theft, or Damage. Please note we are not responsible for any lost, stolen, or damaged items arising from delivery from shipping carriers.

Address Changes. We do not change addresses on any order. If you have made a mistake the order will need to be canceled, refused or return to sender.

Refused Shipments or Return to Sender – Flat Fee. If you refuse delivery of an order that you asked us to ship to you, or if you put the wrong address in when placing the order and did not request an address update before the order shipped, or if multiple delivery attempts are unsuccessful and an ebike order has to be sent back to our warehouse, we reserve the right to charge a flat fee of $250 per ebike to partially cover the shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If your order is being returned to sender, we will treat your order as a return if it arrives back to our warehouse and issue a refund for the purchase price via your original payment method, less the total flat fee amount. Please note, in order to receive a refund timely, you must notify Blix of any shipment refusal.

2. Order Changes; Returns; Refunds and Exchanges

2.1 Order Changes

We can only make changes to orders that have not yet been shipped, we recommend calling us for immediate confirmation to ensure the change has been made before the order is shipped. To make a change we need to cancel and refund your order, and a new order has to be placed. Just give us a call at (855) 655-2549 to make any changes.

2.2 Returns

Electric Bikes ("Ebikes"):
You can return your bike for a replacement or a refund within 14 days after shipment date. There is no restocking fee, but a return shipping fee of $150 will apply. The bicycle must be in new condition, meaning unused and free from any scratches or damages. Your order must be returned in original box and inside packaging. Customer is responsible for any damages that occur during return shipping. If any parts of the bike need to be replaced, the part itself, and not the bike, will be replaced. Once the return is received to our warehouse, it could take up to 7-10 business days to process the refund.

Parts & Accessories:
Parts and accessories may be returned within 14 days after shipment date. The part or accessory needs to be in new condition, meaning unused and free from any scratches or dirt. Customer is responsible for arranging any shipping needed and related shipping costs.

Return Process
Before a return can be made, it needs to be approved and confirmed by Blix in writing. You can contact us by email at customer@blixbike.com.

For Ebikes, Blix will send a return label; for accessories, the customer is responsible for arranging the shipment. Once the item(s) has been sent back to Blix, our Blix team will inspect the item(s). Once the item(s) have passed inspection, the return will be processed, minus the applicable fees. If the item(s) does not pass inspection, it is the customer’s responsibility to send Blix a return label to retrieve their goods. Items not retrieved within 60 days of informing the customer about the failed inspection will be considered abandoned goods.

2.3 Refunds and Exchanges
After inspection of the returned item, Blix will notify you if the return has been approved or provide reasons if it has been rejected. The account you used during the purchase of your order will be refunded. Once the returned item is received at our warehouse, it could take up to 7-10 business days to process the refund.

Non-Refundable Items:

• Items that are past 30-days of the shipping date;
• Items that are used, dirty/damaged, or not in original packaging;
• Batteries;
• Giftcards;
• Items sent back without prior written confirmation of return from a Blix employee;
• Any special/offer with terms of that sale is final; and
• Items purchased through any third-party other than Blix; customers must go through point of purchase.