We want you to be satisfied with your new Blix bike purchase*. If you are not happy with your new Blix, you can return it for a replacement or a refund within 30 days after your purchase date. The only thing we require is that the bicycle is in new condition, meaning free from any scratches or damages.
Easy Return Process
*Free return policy applies to online purchases only. Purchases made through local shops must work directly to that shop.
Shipping is free on all bikes within the lower 48 states! Shipping to Hawaii and Alaska is $250 / bike. Your order will ship within 1-2 business days, delivery time is 5-7 business days.
You do the hard part part of choosing which Blix bike you want, and we’ll worry about the rest! Once you choose your new Blix Bike, we’ll ask for your shipping address at checkout. A Blix teammate will find a local bike dealer in your area who will receive and assemble your new bike.
When arrangements are finalized, we will send you an email confirmation of your order, confirming where you’ll pickup and approximate delivery schedule. Your local bike shop will follow up with you when it’s ready for you to ride!
Can I have a bike shipped directly to my home? No, because we want to guarantee top service and user experience for all our customers, every purchase includes assembly and a safety check by an experienced mechanic to make sure your bike performs 100% as it should. In areas where Blix does not have a local participating Blix Bike dealer in place, we will still ship to your local bike shop. Shipping and assembly is free of charge!
Can I have accessories shipped directly to my home? If your order includes only accessories, we can ship those items directly to your home.
I don’t have a Blix dealer in my area, where will the bike ship? If you do not have a Blix dealer nearby, we will pick a great shop in your local area where you can pick up the bike, usually within 5-10 miles from your address. After completing your purchase, you will receive a confirmation email with instructions on when and where to pickup your bike!
Is shipping free? Yes!
Will I need to pay an assembly fee when the bike is delivered to a shop?Nope, you will not need to pay an assembly fee for any bike orders placed online. When you get your bike delivered to your Blix dealer or local bike shop, it will be assembled by a professional bike mechanic for free. Please note that the shop may need an additional 2-3 business days to build up the bike. Be sure to call the local participating dealer to confirm when your bike will be ready for pick-up.
Is my order confirmation email considered an official receipt? Yes!
What do I need to bring to pick up my bike? Bring the email confirmaiton, as well as your photo ID, and the credit card you used to make your purchase online, as proof of purchase.
If your question about online orders has not been answered above, please call (855) 655-BLIX or email email@example.com .