Return policy for Packa Indiegogo Campaign

The Packa, which is currently only available through our Indiegogo Campaign, can be returned any time while the campaign is live as per Indiegogo policy. Once the campaign ends, no returns will be accepted. More information can be found here:https://support.indiegogo.com/hc/en-us/articles/526876-Refunds-Can-I-get-my-money-back-

Return policy for current models available on blixbike.com

All current models available on our website follow our current return policy of a 30 day trial period starting from the shipment date. There is a $500 restocking fee that will apply. The bike must be in new condition.

This applies to: Vika Travel,Vika+, Aveny High Step, Aveny Step-through, Prima High Step, Prima Step-through, Sol e-cruiser

30-Day Trial on All Blixbike.com Orders

Try your bike for up to 30 days!

We want you to be satisfied with your new Blix bike purchase from Blixbike.com*. If you are not happy with your new Blix, you can return it for a replacement or a refund within 30 days after shipment date. Blix will pay for the packaging and shipping, and you'll just need to cover the restocking fee of $500. The bicycle must be in new condition, meaning free from any scratches or damages.

Easy Bike Return Process

  • Complete and submit Blix Return Form
  • Receive approval of return from Blix
  • Blix will provide packing and shipping instructions (Blix pays the fees!)
  • Blix will credit your account with the original payment method used to purchase the bike within seven days of receiving your return

Accessory Returns

Accessories may be returned with 30 days after purchase in new condition. Return shipping costs are covered by the customer. Damaged items may be charged a 15% restocking fee upon receipt of the product.

*Free return policy applies to online purchases only. Purchases made through local shops must work directly to that shop. Free shipping and return policy applies to bike purchases only, not accessories or other add-ons.

Shipping

FREE Shipping

Shipping is free on all bikes within the lower 48 states! Shipping to Hawaii and Alaska is $250 / bike. Your order will ship within 1-2 business days, delivery time is 5-7 business days.

Buy Online, Pick Up Fully Assembled in Store

You do the hard part part of choosing which Blix bike you want, and we’ll worry about the rest! Once you choose your new Blix Bike, we’ll ask for your shipping address at checkout. A Blix teammate will find a local bike dealer in your area who will receive and assemble your new bike.

When arrangements are finalized, we will send you an email confirmation of your order, confirming where you’ll pickup and approximate delivery schedule. Your local bike shop will follow up with you when it’s ready for you to ride!

Bike assembly is free. Accessories that do not come stock on bike models may incur additional fees for installation at your local bike shop.

Indiegogo Packa Campaign

We'll be shipping the Packa directly to your home. It will ship 85% assembled to the address you provide. All you need to install is the front wheel, handlebar and pedals with the help of assembly video and manual. You can also arrange with a bike shop near you and place their shipping address in during checkout.

Explore Blix Models

Aveny Step-Through - $1,899

Aveny High-Step - $1,699 $1,899

Vika+ Folding - $1,649

Vika Travel Folding - $1,499

Prima Step-Through - $2,649

Prima High-Step - $2,449 $2,649

Sol Electric Cruiser - $1,599

Additional FAQs

Can I have a bike shipped directly to my home?  No, because we want to guarantee top service and user experience for all our customers, every purchase includes assembly and a safety check by an experienced mechanic to make sure your bike performs 100% as it should. In areas where Blix does not have a local participating Blix Bike dealer in place, we will still ship to your local bike shop. Shipping and assembly is free of charge!

Can I have accessories shipped directly to my home?  If your order includes only accessories, we can ship those items directly to your home.

I don’t have a Blix dealer in my area, where will the bike ship?  If you do not have a Blix dealer nearby, we will pick a great shop in your local area where you can pick up the bike, usually within 5-10 miles from your address. After completing your purchase, you will receive a confirmation email with instructions on when and where to pickup your bike!

Is shipping free?  Yes!

Will I need to pay an assembly fee when the bike is delivered to a shop?Nope, you will not need to pay an assembly fee for any bike orders placed online. When you get your bike delivered to your Blix dealer or local bike shop, it will be assembled by a professional bike mechanic for free. Please note that the shop may need an additional 2-3 business days to build up the bike. Be sure to call the local participating dealer to confirm when your bike will be ready for pick-up.

Is my order confirmation email considered an official receipt?  Yes!

What do I need to bring to pick up my bike?  Bring the email confirmaiton, as well as your photo ID, and the credit card you used to make your purchase online, as proof of purchase.  

If your question about online orders has not been answered above, please call (855) 655-BLIX or emailsupport@blixbike.com.