We want you to be satisfied with your new Blix bike purchase. If you are not happy with your new Blix, you can return it for a refund within 30 days after your shipment date*. We require the bicycle to be in new condition, meaning free from any scratches or damages and the original Blix bike box must be used to ship the bike back. A $500 restocking fee will apply. Shipping, assembly and repacking are paid by Blix.
Easy Bike Return Process
Accessories may be returned within 30 days after purchase in new condition. Return shipping costs are covered by the customer. Damaged items may be charged a 15% restocking fee upon receipt of the product.
*Return policy applies to online purchases only. Purchases made through local shops must work directly with that shop. Free shipping and return policy apply to bike purchases only, not accessories or other add-ons.
View Return FAQs below.
Shipping is free on all bikes within the lower 48 states! Shipping to Hawaii and Alaska is $250 / bike. Your order will ship within 1-2 business days, delivery time is 5-7 business days.
You do the hard part part of choosing which Blix bike you want, and we’ll worry about the rest! Once you choose your new Blix Bike, we’ll ask for your shipping address at checkout. A Blix teammate will find a local bike dealer in your area who will receive and assemble your new bike.
When arrangements are finalized, we will send you an email confirmation of your order, confirming where you’ll pickup and approximate delivery schedule. Your local bike shop will follow up with you when it’s ready for you to ride!
Bike assembly is free. Accessories that do not come stock on bike models may incur additional fees for installation at your local bike shop.
Can I have a bike shipped directly to my home? No, because we want to guarantee top service and user experience for all our customers, every purchase includes assembly and a safety check by an experienced mechanic to make sure your bike performs 100% as it should. In areas where Blix does not have a local participating Blix Bike dealer in place, we will still ship to your local bike shop. Shipping and assembly is free of charge!
Can I have accessories shipped directly to my home? If your order includes only accessories, we can ship those items directly to your home.
I don’t have a Blix dealer in my area, where will the bike ship? If you do not have a Blix dealer nearby, we will pick a great shop in your local area where you can pick up the bike, usually within 5-10 miles from your address. After completing your purchase, you will receive a confirmation email with instructions on when and where to pickup your bike!
Is shipping free? Yes!
Will I need to pay an assembly fee when the bike is delivered to a shop?Nope, you will not need to pay an assembly fee for any bike orders placed online. When you get your bike delivered to your Blix dealer or local bike shop, it will be assembled by a professional bike mechanic for free. Please note that the shop may need an additional 2-3 business days to build up the bike. Be sure to call the local participating dealer to confirm when your bike will be ready for pick-up.
Is my order confirmation email considered an official receipt? Yes!
What do I need to bring to pick up my bike? Bring the email confirmaiton, as well as your photo ID, and the credit card you used to make your purchase online, as proof of purchase.
What if I don’t have the original bike box?
We cannot accept the return unless it is packaged in the custom Blix bike box.
Can I use any bike box?
No, Blix bike boxes are custom made with the specified dimension to help prevent shipping damages.
There was a small scratch on the bike when I received it, will you still accept my return?
We will only accept bikes that are in new condition, meaning free from any scratches or damages. If you notice upon pick-up that your bike has scratches, you must notify Blix before picking up the bike. Please send us an email firstname.lastname@example.org with a photo of the damage.
Where can I test ride a Blix bike?
Please use ourstore locator to find a Blix dealer near you!
If your question about online orders has not been answered above, please call (855) 655-BLIX or email@example.com.