As a first-time e-bike owner, my new Vika+ is everything I hoped it would be! At 75-years old, I wanted something easy to mount and ride that I could take on my RV trips to cover ground in different locations without extensive walking. I believe the bike is as perfect for my needs as possible to find.
What blew me away, though, is the quality of Blix support. I live in rural Oklahoma--some 80 miles from the nearest bike shop. Blix shipped my Vika+ across the country, and I assembled and adjusted it. There were a couple of glitches--the seat post clamp came apart in shipment, and the clamp bolt was missing. Then, I found the rear tire had a bad section of bead which allowed the tube to blow with 40 pounds of air. Two separate calls to Blix on the issues got instant response. I didn't have to wait on hold, and I didn't have to leave a message. Each time tech support answered immediately; they expedited a new seat clamp to me, and then sent a new tire. On two other occasions I contacted them with general questions using the message link on their site. I got immediate and thorough responses by return e-mail the following day. I don't know about you, but I am not used to that level of attention and response when I contact the average manufacturer with a question or problem. Other than the two-day (or so) shipping time from California, the support for my bike questions and issues could not have been better if I had the factory sitting two blocks away.
I am delighted with my decision to go with Blix. I love the bike, and I am totally confident that they will be there for me any time I need them. Blix is my next door factory store that is 2000 miles away.