To activate the limited warranty of your bike, register your purchased bike here.
Having an issue with your bike? Call us at (855) 655-2549
All Blix bikes are covered under One (1) year comprehensive warranty. This include frame and all components. The warranty does not include normal wear and tear, improper maintenance or misuse.
CONDITIONS OF WARRANTY AND LIABILITY
(a) Remedies: The sole remedy is limited to replacement of defective parts, components or accessories of those with equal or greater value at the sole discretion of Blix. Blix may or may not approve warranty services to be carried out by a 3rd party, however this needs to be confirmed and approved by Blix in writing prior to any warranty services being done. Any costs associated with services for warranties that are not confirmed and approved by Blix prior to work being done will be the customer's sole responsibility to cover.
Seller’s liability under any limited warranty is discharged, in Seller’s sole discretion and at its expense, by: repairing or replacing the affected goods; or crediting or refunding the end user’s purchase price of the affected goods, less any applicable discounts, rebates or credits. Seller’s limited warranty is extended to the first end-user purchaser only.Affected products may not be submitted to Seller for warranty repair or replacement except with written authorization from Seller after confirmation of coverage.
(b) Exclusions: The above warranty or any implied warranty does not cover normal wear and tear, improper assembly, damage or failure due to accident, misuse, abuse, or neglect, improper follow-up maintenance, installation of third party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications.
(c) Delivery Costs: The end user is responsible for all costs and risk of loss associated with the delivery of warranted goods to Seller or its agent for warranty repair or replacement, and Seller is responsible for all costs and risk of loss associated with the return delivery of repaired or replaced products to the end user.
(d) THIS SECTION SETS FORTH PURCHASER AND END USER’S SOLE REMEDY AND SELLER’S ENTIRE LIABILITY FOR ANY WARRANTY RELATING TO THE PRODUCTS. EXCEPT FOR THE LIMITED EXPRESS WARRANTIES DESCRIBED IN THIS SECTION (A) NEITHER SELLER NOR MANUFACTURER HAS MADE OR MAKES ANY EXPRESS OR IMPLIED REPRESENTATION OR WARRANTY WHATSOEVER, INCLUDING ANY WARRANTIES OF: (i) MERCHANTABILITY; (ii) FITNESS FOR A PARTICULAR PURPOSE; (iii) TITLE; (iv) NON-INFRINGEMENT; OR (v) PERFORMANCE OF PRODUCTS TO STANDARDS SPECIFIC TO THE COUNTRY OF IMPORT, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED AND (B) PURCHASER ACKNOWLEDGES THAT IT HAS NOT RELIED ON ANY REPRESENTATION OR WARRANTY MADE BY SELLER, EXCEPT AS SPECIFICALLY DESCRIBED IN THIS SECTION.
Warranty period for bikes purchased on or before July 1, 2019:
Three (3) years: Frame and rigid front forks, excluding suspension forks. Two (2) years: Motor, battery, display, controller panel. One (1) year: Paint finish and decals. Suspension forks. All other electrical components and parts. All accessories, including chargers.