Shipping & Returns

Returns - 100% satisfaction guarantee!

We want you to be satisfied with your new Blix bike, and we think you will be. But if you’re not, you can always return it for a replacement or refund within 30 days of purchase!

The only thing we ask from you is that the bicycle is in new condition, meaning free from any functional or visual damages.

 

Shipping

Can I have a bike shipped directly to my home?

No, because we want to guarantee top service and user experience for all our customers, every purchase includes assembly and a safety check by an experienced mechanic to make sure your bike performs 100% as it should. In areas where Blix does not have a local participating Blix Bike dealer in place, we will still ship to your local bike shop. Shipping and assembly is free of charge!

 

Can I have accessories shipped directly to my home?

If your order includes only accessories, we can ship those items directly to your home.

 

I don’t have a Blix dealer in my area, where will the bike ship?

If you do not have a Blix dealer nearby, we will pick a great shop in your local area where you can pick up the bike, usually within 5-10 miles from your address. After completing your purchase, you will receive a confirmation email with instructions on when and where to pickup your bike!

 

Is shipping free?

Yes!

 

Will I need to pay an assembly fee when the bike is delivered to a shop?

Nope, you will not need to pay an assembly fee for any bike orders placed online. When you get your bike delivered to your Blix dealer or local bike shop, it will be assembled by a professional bike mechanic for free. Please note that the shop may need an additional 2-3 business days to build up the bike. Be sure to call the local participating dealer to confirm when your bike will be ready for pick-up.

   

Is my order confirmation email considered an official receipt?

Yes!

 

What do I need to bring to pick up my bike?

Bring the email confirmaiton, as well as your photo ID, and the credit card you used to make your purchase online, as proof of purchase.

  

Can I pay with my debit card?

Online purchases can only be made with Visa, MasterCard, American Express, or Discover Credit Cards. There is one exception to the rule: payment can also be made with a Visa Debit Card.

 

When is the full amount of my online purchases charged to my credit card?

Your credit card will be charged upon online order placement.

  

Is there a limit to the number of products I can purchase online?

No, there is no maximum or minimum quantity of items purchased, or purchase amount required.

  

 

If your question about online orders has not been answered above, please call (855) 655-2549 or email support@blixbike.com.