I have no idea what it means, but it is how I feel after receiving our bikes and dealing with the Blix Bike Support Team. I ordered two Sol bikes for my wife and I and when they arrived we were excited. Great looking products and easy to assemble. Unfortunately mine was damaged in shipment (not Blix Bike's fault, it was the carrier). Will and Austin on the Support Staff responded immediately to get me a replacement part and to find a local bike shop to install it. It may be Blix Bike norm, but for me it was customer service above and beyond. They were very apologetic and made me feel like I was their only customer. In the meantime my wife was pedaling away and loving it. When mine was repaired, off I went with some trepidation. I hadn't ridden a bike in over 40 years and have some lower back problems. A little wobbly at first but once my brain realized what I was doing and got the inner ear balance mechanism up and running, it was AWESOME!! Such a comfortable ride. The pedal assist feature is fantastic. I am actually having FUN!! You can't go wrong with Blix Bike. Quality products and superior service. Thanks for reading and Happy Bicycling!